March 19th, 2020
On behalf of AssetWorks, I wanted to send a personal note to let you know we have been actively monitoring the COVID-19 pandemic and carefully evaluating the best path forward for our families, customers and the extended communities we serve. To that end, we have a couple important updates I’d like to share with you:
Professional Services:
For those with scheduled training or professional services engagements over the next eight weeks we are ready, willing, and able to virtualize via video conferencing/remote services. Doing so will enable us to deliver the same services while providing meaningful, “face-to-face” interactions as we work together to make the most of your organization’s downtime.
On the other hand, if you need to cancel or reschedule an on-site visit, AssetWorks will not charge for any travel related cancellation or change fees. In addition, travel budgets may be re-purposed for remote services and/or products.
Customer Services:
Customer Care and Technical Services will continue to operate as usual during our normal 7 AM to 7 PM (Central Time) hours. Customer service is available via Customer Care Portal, 1-800-268-0325, or facilitysupport@assetworks.com. Hosted clients can continue to reach out regarding any critical hosting issues 24x7 at 1-800-268-0325.
AssetWorks recognizes this is a challenging time for all and we remain deeply committed to your operations and your safety.
Please take care of yourselves and each other,
Trey Drake
General Manager
AssetWorks, LLC
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