We sat down (virtually) with one of AssetWorks’ Senior Implementation Consultants to talk candidly about his industry experience and what he’s seen on the many projects he has been involved with. From key challenges and opportunities in the facilities industry to advice when embarking on a new implementation, Will has seen a lot in his 19-year tenure at AssetWorks and even outside of the organization.
Will Kline is a Senior Implementation Consultant for AssetWorks, leading AiM implementations and providing consulting services for many AssetWorks customers. He holds a BS in Electrical Engineering from the University of Texas at Austin and is PMP (Project Management Professional) certified.
[Note: the below responses have been edited slightly for clarity and brevity]•
I am very familiar with the higher education facility management and facilities management software solutions landscape. One of the things that I pride myself on is being customer-focused, and that a project isn't just about accomplishing a set of tasks, but about building a relationship and solid partnership along the way.
At the end of the day, we’re working together and collaborating to ensure a successful project; where we don’t just complete the software implementation, say “it’s live”, and walk away. Our goal is to build a continued beneficial relationship and partnership. For any further assistance on a project, the customer would still be working with me, their project manager, or their customer care team. We see this as a long-term commitment and not just a one-and-done, and that’s how we value all relationships with customers at AssetWorks. We like to say that we’re a family and we’re not just a business, and I take that to heart with the customers that I work with. AssetWorks is a company that is as much about relationships as it is about the work we’re doing.
I think there are a few:
These are all things you have to be focused on when you're looking at implementing a new system. It comes down to how to be more efficient with resources.
Well, I think there shouldn't be the idea that once you're live, it's done. It's never done.
Will Kline is just one of our many veteran team members whose expertise and knowledge of the industry spans 15+ years, and he is just one of our many solution team members who want to set customers up for success. Whether it’s a full-scale IWMS (Integrated Workplace Management System) implementation or a singular facilities management function need, our team is there with you each step of the way. When you partner with AssetWorks Inc., you not only have access to one of the leading facilities management solutions for Higher Education, but you are also partnering with a group of industry experts who want to set you and your organization up for success. Our team takes pride in knowing your business both as a supplier of facility software solutions but with most of our team having been in similar roles in the past -we get what you are going through.
On Wednesday, December 8th, AssetWorks was presented an Appreciation Award from the City of Los...Learn more arrow_forward