Professional Services & Support
Your facilities are complex, but your support should not be. With AssetWorks Facilities, you gain a partner focused on one outcome: helping higher education institutions run smarter, safer, and more efficiently. Whether you are rolling out new technology or optimizing daily operations, our services ensure you see measurable results, not just software features.
Professional Services & Implementation
Turn strategy into measurable impact.
We do more than launch software. We help you align people, processes, and technology so your institution sees value quickly and sustains it over time.
Our Professional Services team is made up of seasoned experts who grasp the complexities of facilities management in higher education. Through a collaborative, goal-oriented approach, we ensure your solution is not only functional but fully optimized for sustained success.
Our Professional Services Include:

Strategic & Project Guidance
Align operations with long-term campus goals through expert consulting, planning, and process optimization. Our PMI-certified project managers lead one-time initiatives with precision, applying best practices to boost efficiency and reduce risk.

Implementation, Customization, and Training Expertise
Get up and running quickly with tailored setup, configuration, and onboarding. Empower your team with training programs designed to build confidence and mastery, from system basics to advanced workflows. Adapt the software to your workflows with scalable solutions, and keep everything running smoothly with advanced troubleshooting, integrations, and technical enhancements.

Ongoing Partnership
When you choose AssetWorks, you gain more than a vendor. Our consultants stay engaged after go-live, working with you to refine processes, introduce best practices, and adapt your solution as your campus evolves. This partnership ensures your system delivers sustained value year after year.
Customer Care & Ongoing Support
Reliable support that keeps your campus running.
When facilities stall, operations suffer. That is why our Customer Care program gives you direct access to AssetWorks professionals who bring a deep understanding of higher ed facilities. From implementation through daily tasks, you always get fast, consistent answers from the people who know your system best—not a third party.
With a customer-first mindset, we keep your campus running efficiently through responsive support online, by phone, or email. More than just answers, we provide proactive communication, dependable service, and a trusted partnership that gives you peace of mind as your campus grows.
What You Get with Customer Care
Expert Support & Guidance
Get reliable assistance from U.S.-based professionals who understand your platform and priorities, offering ongoing insights to maximize performance and value.
Continuous Improvement
Stay current with regular software updates, new features, and best practices designed to enhance functionality and efficiency.
On-Demand Resources
From searchable guides to recorded webinars, our 24/7 resource center puts knowledge in your team’s hands. Staff can solve problems quickly and stay confident as your system evolves.
Explore the AssetWorks Facilities Customer Resource Center
When you join the AssetWorks Facilities community, you gain access to our Customer Resource Center; filled with training content, implementation guides, recorded webinars, and expert tips to help your team stay confident, informed, and supported.